Overview

At BuyTigo, your satisfaction is our priority. We stand behind every product we sell and want you to feel confident shopping with us. This policy outlines your rights and our procedures for returns, exchanges, and refunds. As a California-based business, we comply with all applicable California consumer protection laws.

30-Day Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in their original condition
  • Items must be in their original packaging, including all labels, inserts, and accessories
  • Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

Due to health, safety, and regulatory requirements, the following items cannot be returned once opened or used:

  • Chemical products (disinfectants, degreasers, floor finishes, floor strippers, glass cleaners, odor control, carpet care products) — once opened or used
  • Partially used consumables (paper towels, toilet tissue, cleaning wipes)
  • Hazardous materials regulated under California law
  • Items marked “Final Sale” or “Non-Returnable” on the product page
  • Items that have been damaged due to misuse, improper storage, or unauthorized modification

Exception: If a chemical or consumable product arrives damaged, defective, or incorrect, we will replace or refund it regardless of whether it has been opened. See “Damaged or Defective Items” below.

How to Initiate a Return

  1. Contact us within 30 days of delivery:
    • Email: [email protected]
    • Phone: (833) 491-1079
    • Hours: Mon–Fri 8:30 AM – 6:00 PM PST | Sat–Sun 10:00 AM – 6:00 PM PST
  2. Provide the following information:
    • Your order number
    • The item(s) you wish to return
    • The reason for the return
    • Photos if the item is damaged or defective
  3. Receive a Return Merchandise Authorization (RMA) number from our team. Returns sent without an RMA number may not be processed.
  4. Ship the item back using a trackable shipping method. Securely pack the item in its original packaging.

Return Shipping Costs

Situation Who Pays Return Shipping
Changed your mind / ordered wrong item Customer
Item arrived damaged or defective BuyTigo (prepaid label provided)
Wrong item sent by BuyTigo BuyTigo (prepaid label provided)

We recommend using a carrier that provides tracking and insurance for high-value returns. BuyTigo is not responsible for items lost or damaged in return transit when the customer arranges shipping.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved:

  • Refunds are processed within 5–7 business days of receiving the returned item
  • Refunds are issued to your original payment method
  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the credit to appear on your statement
  • Original shipping charges are non-refundable, unless the return is due to our error or a defective product

Exchanges

If you would like to exchange an item for a different size, quantity, or product, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the replacement item is of greater value, you will be charged the difference. If it is of lesser value, the difference will be refunded.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 5 business days of delivery with:

  • Your order number
  • A description of the damage or defect
  • Photos or videos clearly showing the issue

We will arrange a replacement shipment or issue a full refund at no cost to you, including return shipping. We may request that the damaged or defective item be returned or may allow you to dispose of it locally, depending on the product type.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 5 business days of delivery. We will ship the correct item and provide a prepaid return label for the incorrect item at no charge to you.

Bulk and Commercial Orders

For orders over $500 or volume/wholesale purchases, special return terms may apply. Please contact our customer service team prior to purchase if you have questions about return eligibility for large orders. We are happy to work with you to find a solution.

Cancellations

Orders may be cancelled before they are shipped. To cancel, contact us as soon as possible by phone at (833) 491-1079 or by email. Once an order has shipped, it cannot be cancelled and must go through the standard return process.

California Consumer Rights

As a California-based company, we comply with the California Consumer Legal Remedies Act (CLRA) and all applicable state consumer protection regulations. California residents have the right to seek remedies for defective or misrepresented products. Nothing in this policy limits your rights under California law.

Contact Us

For any questions about this policy or to start a return, please reach out to us:

BuyTigo Customer Service
📞 Toll Free: (833) 491-1079
📧 [email protected]
🌐 www.buytigo.com
🕐 Mon–Fri: 8:30 AM – 6:00 PM PST | Sat–Sun: 10:00 AM – 6:00 PM PST

 

Last Updated: July 24, 2026

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